Non-Litigation Management System
Our Non-Litigation Management System is designed to optimize and digitize pre-legal recovery operations, enabling financial institutions to manage borrower communications and early-stage recovery processes in a structured, compliant, and transparent manner. The system automates notice generation based on predefined Days Past Due (DPD) classifications, ensuring timely and consistent communication aligned with internal recovery policies and regulatory guidelines.
Customizable notice templates allow institutions to standardize messaging while maintaining flexibility across different product categories and recovery stages. The platform incorporates a holiday calendar-controlled dispatch mechanism to prevent notices from being issued on non-working days, thereby maintaining procedural accuracy and professional standards.
It supports multi-channel communication through SMS, WhatsApp, speed post, normal post and email ensuring wider reach and faster engagement with borrowers. Each communication is digitally recorded with time-stamped audit trails, providing complete documentation for compliance verification and future legal reference.
Additionally, the system enables real-time monitoring of recovery stages, response tracking, escalation management, and performance reporting. Matters that remain unresolved can be seamlessly escalated to the Litigation Management System, ensuring continuity of records and minimizing duplication of effort. This integrated approach enhances operational efficiency, reduces manual intervention, strengthens compliance adherence, and improves overall recovery management outcomes.
